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TMCNet: Amdocs Announces CES 8
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today unveiled Amdocs CES 8, the industry's most advanced product portfolio designed to enable service providers to run leaner today, while preparing them to lead in the connected world where it's predicted that by 2017 more than seven trillion devices will require support, bandwidth and new business models.
Integrating industry-leading Amdocs CRM products with a mobile device management partner [Mformation], this solution allows customer care agents to resolve smart device issues more efficiently. Customer service agents can see who the customer is, what device he or she has, what applications may need to be updated or configured, and immediately run diagnostics on the device.
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