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Mformation Platform to Enhance Remote Customer Support Experience for T-Mobile International
Worldwide service underpins an improved customer experience ensuring mobile devices and data services are optimized on any device
Edison, New Jersey, USA – December 1, 2008 - Mformation® Technologies Inc. the market leader in advanced mobile device management (MDM) software, today announced that T-Mobile International has deployed and is operating Mformation’s market-leading advanced MDM solution globally, supporting critical management tasks on subscribers’ mobile devices.
Arnd Gallmann, Senior Vice President of T-Mobile said, “The customer is at the center of everything we do at T-Mobile. Advanced Device Management is critical to delivering the best possible user experience, ensuring that our customers’ devices and services are fully optimized and accelerating usage of mobile data services. We are using the Mformation platform to remotely manage mobile devices across our international operations, which enables us to provide the best possible service to our customers and to ensure that their handsets are always up to date and working properly.”
With the Mformation software, T-Mobile is able to remotely configure and update the software in mobile devices throughout all phases of their life. Mformation also gives T-Mobile full real-time control and complete security. By using MFORMATION SERVICE MANAGER™, T-Mobile is able to deliver the full potential of advanced wireless technology profitably, unlocking the power of their advanced mobile networks.
T-Mobile selected Mformation, the leading global provider of complete mobile device management (MDM) solutions, to serve its more than 120 million global customers because its integrated device management solution is the most comprehensive on the market, its proven technology leadership in advanced device management and its strong track record of helping mobile operators deliver innovative new data services.
Mark Edwards, Mformation’s CEO, comments, “We are pleased to be working with T-Mobile as they expand the deployment of device management capabilities around the globe. We have been actively working with T-Mobile to ensure that core management tasks are supported for their end users, regardless of where they are. We look forward to underpinning an expanded range of activities and mobile data services for T-Mobile as they roll out more advanced device management capabilities. Operators using MFORMATION SERVICE MANAGER benefit from high levels of customer satisfaction, rising revenues and increased profits, accelerating the deployment of new mobile devices and wireless data services to their worldwide customers. MFORMATION SERVICE MANAGER is critical to ensuring that services are always properly provisioned, optimized and, ultimately, used.”
About Mformation
Mformation Technologies Inc.is the leading global provider of mobile device management (MDM) technology, offering a complete solution that enables mobile operators to rapidly accelerate their data revenues and reduce support costs. Mformation's award-winning MFORMATION SERVICE MANAGER™ suite is the most complete, flexible and integrated mobile device management software solution in the industry, providing solutions for OMA DM-based provisioning and configuration, FOTA management, smartphone application management, diagnostics, security management, enterprise management and customer experience management.
MFORMATION SERVICE MANAGER™ received the 2007 GSM Association’s award for for “Best Service Delivery Platform” and was a finalist for the 2008 CTIA E-Tech award in the 4G-Service Management category. Mformation's platform has been licensed to leading operators in Asia, Australia, Europe and North America including Bell Mobility, Sprint, T-Mobile, Telefónica, Telus and Vodafone. Mformation is headquartered in Edison, New Jersey with offices around the globe. Mformation is a privately held company funded by Battery Ventures, Carmel Ventures, Intel Capital [NASDAQ: INTC], North Bridge Venture Partners, QuestMark Partners, Visa International and Wasatch Advisors Inc.
MFORMATION SERVICE MANAGER™ is the leading management product for WiMAX, supporting leading global service providers like Sprint/Xohm as they roll out mobile WiMAX-based services.
Contact Mformation on the Web at www.mformation.com.
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Mformation and the Mformation logo are registered trademarks, and Mformation Service Manager is a trademark of Mformation Technologies, Inc. All other trademarks, registered trademarks and brand names are the property of their respective owners.
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