MformationThe mobile device management software company

mFormation Releases Version 3.0 of Industry’s Most Comprehensive Device and Service Management Solution

Enables Accelerated Data Service Adoption among Consumer and Enterprise Customers

CANNES, France and EDISON, New Jersey - February 23, 2004 - mFormation® Technologies Inc., a leading provider of wireless device and service management software, today announced the availability of the mFormation SERVICE MANAGER™ suite V3.0, a comprehensive suite of four software products designed to enable mobile operators to accelerate data service adoption, improve customer satisfaction and lower the costs of delivering wireless data devices and services to consumer and enterprise customers.

The MFORMATION SERVICE MANAGER™ suite V3.0 includes the following components, each targeting a critical device management challenge:

• Service Quality Manager: Taking a unique approach to wireless data service management, Service Quality Manager uses device-based probes to directly monitor and measure the availability and performance of data services being delivered to subscribers. With real-time insight into the quality of data services, Network Operations staff can improve the customer experience and optimize network resources, enabling operators to accelerate data service adoption and revenues.
• Diagnostics Manager: A completely new approach to wireless customer care, Diagnostics Manager provides real-time, on-demand visibility into device settings, services, software and problems, along with over-the-air update capabilities for device settings and software. Even when devices are roaming in foreign networks, Customer Care staff can diagnose problems and make needed updates on the spot, enabling mobile operators to dramatically increase customer satisfaction while lowering customer care costs.
• Configuration Manager: Taking a “cradle-to-grave” approach to data service configuration, Configuration Manager provides a standards-based, vendor-neutral, over-the-air configuration solution for a wide range of wireless devices, including both low-end phones and 2.5/3G smartphone devices, enabling operators to effectively manage and support data devices, services and subscribers throughout their life cycle.
• Enterprise Manager: Designed to meet the unique needs of enterprises deploying wireless data devices and services to gain a competitive edge, Enterprise Manager can be offered by mobile operators as a value-added managed service providing enterprise customers with a secure, customized self-management portal for their wireless device populations. With guaranteed security and control of their wireless data environment, enterprises can confidently accelerate their adoption of devices and services.

“When voice was the primary service on mobile phones, it was possible to effectively manage the customer experience using just phone number data and network information,” said Upal Basu, mFormation’s VP Marketing and co-founder. “Now, with customers beginning to depend on powerful phones and sophisticated data services, operators need management software with the flexibility to provide insight into a wide range of devices and services, and the scalability to handle rapid growth in subscribers, services and transactions.”

“Wireless data devices and services are becoming an enormous revenue opportunity for mobile operators,” said Mark Edwards, mFormation’s CEO. “But the complexity of the data environment makes it difficult to provide a consistent and reliable customer experience, affecting customer satisfaction and data service adoption rates. mFormation’s secure, scalable, efficient and flexible software suite provides mobile operators and their customers with the solutions they need to improve service levels, maximize device and service availability, reduce management costs and accelerate data revenues.”

About Mformation

Mformation Technologies Inc. is the leading global provider of mobile device management (MDM) technology, offering a complete solution that enables mobile operators to rapidly accelerate their data revenues and reduce support costs. Mformation's award-winning MFORMATION SERVICE MANAGER™ suite is the most complete, flexible and integrated mobile device management software solution in the industry, providing solutions for OMA DM-based provisioning and configuration, FOTA management, smartphone application management, diagnostics, security management, enterprise management and customer experience management.

MFORMATION SERVICE MANAGER™ received the 2007 GSM Association’s award for “Best Service Delivery Platform” and was a finalist for the 2008 CTIA E-Tech award in the 4G-Service Management category.  Mformation's platform has been licensed to leading operators in Asia, Europe and the US including Sprint, T-Mobile, Telefónica and Vodafone.  Mformation is headquartered in Edison, New Jersey with offices around the globe.  Mformation is a privately held company funded by Battery Ventures, Carmel Ventures, Intel Capital [NASDAQ: INTC], North Bridge Venture Partners, QuestMark Partners, Visa International and Wasatch Advisors Inc.  

Contact Mformation on the Web at www.mformation.com

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Mformation and the Mformation logo are registered trademarks and MFORMATION SERVICE MANAGER is a trademark of Mformation Technologies, Inc. All other trademarks, registered trademarks and brand names are the property of their respective owners.