Mobile Device Management and the User Experience
Guest authors Jessica Figueras and Tony Cripps of Ovum discuss the mobile user experience, why it is important to mobile service providers and what makes for a good mobile experience. They discuss how device management can be used as a key enabler of a good user experience, enabling service providers to anticipate, fix and actively prevent device problems that impact usability and service usage. They also discuss the wider benefits device management can bring to the service provider who is prepared to use it in a more strategic manner across the business.
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Quote
"Telefónica Móviles España see the Mformation technology as an important strategic enabler – starting with increasing usage and revenue from their MMS and portal services with Mformation’s automated capabilities through to sophisticated updating of software and applications on the devices. "Telefónica