Device Management for Operators
The world is becoming increasingly connected. Today, more than 5 billion mobile phones are connected over mobile operator and service-provider networks. Hundreds of millions of computing devices—from notebooks and netbooks to tablets—are also connected. In addition, hundreds of millions of machines in a broad range of different industries are becoming connected, and a vast number of new enterprise and consumer devices are predicted to connect through the coming decade. On these devices, a wide variety of operating systems and a huge array of applications must connect over many different network types.
As all of these different devices connect in different ways, a sophisticated management solution is required to ensure that they are always optimized, working correctly, supported, up to date and secured. These management capabilities ensure that both the enterprises and consumers using these different devices can utilize the full breadth of services over mobile operator and service-provider networks.
Mobile Device Management Solutions
NEXT-GENERATION SERVICE ENABLEMENT
Mformation’s Next-Generation Service Enablement solution enables mobile operators and service providers to ensure that their customers can access all of their mobile services first time, every time, no matter what devices or networks they are using. The solution provides a platform for performing all tasks related to setting up, configuring and enabling services on mobile devices of all types. This includes the ability to provision next-generation services such as Voice-over-LTE (VoLTE) and RCS/RCS-e services (one-to-one and one-to-many instant messaging; video calling; picture, video, file and geolocation sharing, etc.), and enables them to operate seamlessly along with existing voice and data services. In addition, mobile operators and service providers can increase available bandwidth and reduce costs with a device-based approach to data traffic offloading.
With Mformation’s Next-Generation Service Enablement solution, mobile operators and service providers can manage, maintain and leverage existing devices, services and network assets while realizing the revenue potential of the latest generation of service offerings
SMART CUSTOMER INTERACTION
Mformation’s Smart Customer Interaction solution provides everything an operator needs to build a positive, long-term relationship with the customer, starting with a proactive customer interaction right on the mobile device. Operator-branded device self-care and application storefront capabilities enable your customers to see risks and vulnerabilities on their device before they become problems, while giving them easy access to the key information and applications you want to provide for them. Your customers are happier when they can help themselves, and if they do call, your customer care staff has all of the device, service and application information they need to identify and resolve mobile device problems and address customer needs quickly, easily, remotely and in real time.
MSM Express is a version of Mformation Service Manager™ that has been optimized for smaller deployments. It enables operators and service providers to obtain the core features of Mformation Service Manager, including configuration management and firmware update capabilities, at a reduced price point for situations requiring a lower level of throughput and a smaller number of managed devices.
MSM Express enables mobile operators and service providers to perform all tasks related to the setting up and configuration of mobile devices of all types. Support for configuring the settings of new data services as they come to market can be added dynamically. Mformation has solutions to ensure support for the latest devices, from feature phones and smartphones to computing devices, including tablets, notebooks, netbooks, USBs, MiFi devices and connect cards.
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"Mobility is becoming pervasive and most enterprises are not aware of the breadth or nature of the problems around the management of mobile devices."Jon Arnold