MformationThe mobile device management software company

To realize the potential of new capabilities and services, mobile devices of all types must be correctly configured at all times. Device management solutions must be able to remotely detect, activate, configure and provision a wide range of different devices on different networks, from GSM and CDMA cellular networks to 4G networks like WiMAX and LTE. Services for end users are always optimized and there are fewer support calls for these devices. Services work correctly for the end user from the start and devices are always optimized for the latest network conditions.

New mobile applications and services can increase wireless activity, opening new markets. Consumers want a more personalized, customized mobile data experience, while enterprises are mobilizing business-critical applications. The flexibility to customize the applications and services delivered to customers is critical to meeting the diverse requirements of both consumer and enterprise customers. These services depend on software applications, all of which need to be deployed to — and managed on — the connected devices. A secure, integrated platform for installing, updating and controlling/configuring software applications and updating device firmware is needed to ensure that end users can adopt and use new applications and services quickly and easily.

As more powerful and less expensive mobile devices enter the marketplace, networks become more pervasive and powerful, and devices are used to access more advanced services and more sensitive data, the need to secure the devices and the increasing amount of data on them has become a high priority for end users, enterprises, operators and MSPs. An integrated platform for remotely securing mobile devices and the data on them — one that supports the broadest possible range of mobile devices over all networks — is a critical element of a complete, integrated mobile device management solution. Being able to secure the mobile device over the air ensures that the risks associated with growing mobile security threats are mitigated, while building a platform to prevent security issues from becoming worse in the future.

As consumers and enterprises adopt the latest and most sophisticated mobile devices, including connected computing devices such as tablets, notebooks and netbooks, it is becoming increasingly difficult, time consuming, and costly to diagnose and fix problems on these devices. To reduce average handling times, operator customer care and enterprise IT help desk staff need on-demand visibility into data-service parameters and real-time, in-depth information about device state and service status. Support teams need to be able to rapidly and accurately solve users’ device and service problems over the air. A comprehensive device management solution provides these capabilities, enabling support staff to see a complete and up-to-date picture of any device at any time, and to fix any problems on that device over the air. With these customer-care capabilities, operators and enterprises can significantly reduce support costs and greatly improve customer satisfaction.

Businesses around the globe are taking advantage of tremendous mobile device innovations and faster networks to create rich mobile applications that increase employee productivity and enable companies to better service their customers. IT departments are now faced with the need to deploy enterprise mobile device management solutions to support their mobility initiatives. Enterprise device management, especially when offered as a cloud-based managed service from operators or MSPs, puts enterprises in charge of their mobile environment while helping operators enhance data revenues and strengthen their relationship with key enterprise customers. On-demand enterprise mobile device management solutions can be offered to businesses, which get secure, flexible management access to all of the different mobile devices used by their employees without incurring the costs or investment and resource overhead of behind-the-firewall solutions.