mFormationThe device management company

Our products

Mobile phone usage is growing, while mobile phones are evolving into complex, handheld mobile communications and computing platforms. This creates enormous opportunities for mobile operators and service providers to gain new customers, launch compelling new services and grow revenues. At the same time, the profusion of standards, operating systems, network protocols and software platforms makes managing mobile devices and services increasingly difficult. MFORMATION SERVICE MANAGER, the most comprehensive mobile device management (MDM) software suite in the industry, helps mobile operators capitalize on the opportunities and overcome the challenges of this changing mobile landscape.

Providing the most comprehensive, integrated and flexible MDMplatform in the industry, MFORMATION SERVICE MANAGER covers all keyareas of mobile device management. The suite includes:

• Configuration Manager, which is available in both CDMA and GSM versions, enables standards-based, over-the-air activation, provisioning and configuration of all types of mobile devices from initial activation and throughout their lifecycles as new or changed services are introduced. This ensures customers always have access to their services.
• Software Manager provides a secure, integrated platform for installing, provisioning, updating and controlling/configuring software applications, ensuring that customers can adopt and use new applications and services quickly and easily, and enabling a customized and dynamic user experience. Software Manager also provides intelligent, secure, over-the-air updates of device firmware (FOTA), independently of the vendor or the update client. As a result, customer devices are always optimized for the latest data services and applications.
• Diagnostics Manager gives operators on-demand visibility and real-time access to current, detailed information about the device, the services on the device and the device state. Customer care and IT help desk staff can find, diagnose, and fix customer problems over the air, quickly and accurately, in real time, thus reducing call handling times and improving customer satisfaction.
• Security Manager provides a single, integrated platform from which operators can manage all their security issues for mobile devices and data. Operators can protect sensitive device data from loss, theft, unauthorized access and misuse, back up and restore device content, and ensure a secure experience for every mobile customer.
• Customer Experience Manager transparently monitors the actual customer experience in the mobile environment for voice and data services. It is unique in going beyond the network edge to put intelligent software-based technology on mobile devices, extending visibility to end-points where applications and services are operating. Using Customer Experience Manager, operators can find and quickly fix bottlenecks and a wide range of performance problems.
• Enterprise Manager is a unique product that allows mobile operators to offer their enterprise customers a secure, customized self-care environment as a value-added, hosted service. Enterprises have complete control of their mobile devices, software, policies and settings without having to deploy a potentially complex and costly platform inside their network. Enterprise Manager enables operators to reduce support costs and accelerate the adoption of new enterprise devices and services.

With MFORMATION SERVICE MANAGER, mobile operators and service providers can unlock the power of mobile networks, rapidly accelerate mobile data adoption, and signficantly reduce support costs.