MformationThe mobile device management software company

Mobile Device Management Systems

Mformation offers the most comprehensive suite of mobile device management solutions in the industry

Mobile devices, including phones, are rapidly evolving into complex, handheld mobile communications and computing platforms that are essential to our daily lives. At the same time, the mobile device landscape is fragmented. There are many different devices from a range of manufacturers using different operating systems, running a vast number of applications connecting to quickly changing network technologies. Ensuring high-quality mobile services in this environment is an increasingly complex task. A comprehensive device management solution is critical to supporting a great user experience, ensuring that devices and services are always working and optimized. Mformation is the market leader in device management, with a track record of providing robust solutions for mobile operators and their customers, helping them capitalize on the opportunities and overcome the challenges of the changing mobile landscape, while innovating to meet future device management challenges.

Providing the most comprehensive, integrated and flexible MDM platform in the industry, MFORMATION SERVICE MANAGER covers all key areas of mobile device management systems. The suite includes:

• GSM Configuration Manager and CDMA Configuration Manager enable standards-based, over-the-air activation, provisioning and configuration of all types of mobile devices from initial activation and throughout their complete lifecycles as new or changed services are introduced. This ensures that customers always have access to their mobile services.
• Software Manager provides a secure, integrated platform for installing, provisioning, updating and controlling/configuring software components, applications, and firmware (FOTA) on mobile devices, ensuring that customers can adopt and use new applications and services quickly and easily, and that devices are always optimized for the latest data services and applications.
• Security Manager provides a single, integrated platform from which operators and enterprises can manage all mobile device and data security issues, protecting sensitive device data from loss, theft, unauthorized access and misuse, backing up and restoring device content, and ensuring a secure experience for every mobile user.
• Diagnostics Manager provides real-time diagnostics and remote repair capabilities for mobile devices, providing on-demand visibility and real-time access to current, detailed information about the device, the services on the device and the device state, enabling customer care staff to find, diagnose, and fix customer problems over the air, quickly and accurately, in real time, reducing call handling times and improving customer satisfaction.
• Automation Manager and ADD: Automation Manager is a powerful and flexible rule-based engine that can be used to automate a range of device management actions. The Mformation ADD (Automatic Device Detector) module enables mobile operators to detect a new device as soon as it connects to the network and automatically trigger various device management actions.
• Enterprise Manager is a A unique product that allows mobile operators to offer their enterprise customers a secure, customized self-care environment as a value-added, hosted service. Enterprises have complete control of their mobile devices, software, policies and settings without having to deploy and manage a potentially complex and costly platform inside their network.
• Customer Experience Manager provides a real-time, transparent monitor of the actual customer experience with voice and data services on their mobile devices, enabling service bottlenecks to be found and fixed quickly, reducing monitoring costs, and increasing service usage.
• Mformation Service Manager for WiMAX enables mobile operators to remotely activate, configure, diagnose, update, secure and manage a diverse fleet of WiMAX-capable devices. These capabilities are being extended to LTE and other 4G-capable devices and services.

With MFORMATION SERVICE MANAGER, mobile operators and service providers can unlock the power of mobile networks, rapidly accelerate mobile data adoption, and significantly reduce support costs.