Customer Experience Manager
Monitors the actual customer experience with mobile voice and data services
As mobile devices get smarter, enterprises and consumers increasingly rely on mobile services for business, entertainment and information sharing. Maintaining high service quality is crucial, but most service monitoring solutions stop at the network edge; they cannot detect deficiencies with the air interface or on the mobile device. Customers can thus experience poor service even when network monitoring tools show good service.
Mformation’s Customer Experience Manager is unique in putting intelligent, software-based technology on standard mobile devices to monitor the actual customer experience with voice and data services in real time. Operators can quickly pinpoint and resolve performance and reliability issues, and test and measure end-to-end service performance and availability. Real-time alerts and alarms for a wide range of performance problems enable operators to handle them proactively. Operators also receive flexible, powerful reports and charts of service quality, performance and availability.
Passive mobile data-service availability monitoring
- Transparently monitors the customer experience with mobile data services in real time
- Captures and reports on mobile service performance and availability
Passive voice-service availability monitoring
- Dynamically monitors the mobile customer experience in real time
- Reports on voice call attempts never seen by the network
- Identifies origination and reason for voice call disconnects and distinguishes between different access technologies
Active mobile data-service monitoring
- Provides policy-based, end-to-end mobile service quality and availability monitoring of mobile services
- Provides benchmark testing pre-and post-deployment of new mobile services
- Proactively tests services and collects performance data on selected mobile devices
- Collects key quality and performance indicators as mobile devices move in and out of cell sites, regions and roaming networks
Quote
"Mformation's mobile device management solution will play a pivotal role in helping us deliver a customer experience that is totally seamless and intuitive, driving up the adoption of sophisticated new devices and advanced wireless data services."Sprint