Diagnostics Manager

Provides operators and enterprises with an on-demand support solution to diagnose and solve mobile device problems

As enterprises and consumers increasingly depend on mobile devices and services such as email, Internet access and picture and video messaging, service quality becomes critical. Customers calling for help expect quick diagnosis and problem resolution. Without visibility into the device and its software, customer care and IT help desk staff cannot pinpoint problems. And when new services do not work out of the box or problems are not addressed quickly, operators lose revenues, as customers stop using new features and services or switch service providers.

Mformation’s Diagnostics Manager gives operators and enterprises on-demand visibility into data service parameters and real-time access to device and service information, ensuring a complete, up-to-date picture of each device. Operator customer care and enterprise IT help desk staff can find, diagnose, and solve mobile device and service problems over the air, quickly and accurately, thus reducing call handling times and improving satisfaction. They can also schedule mobile diagnostics actions on groups of devices and receive reports on mobile device status and change information. Using mobile diagnostics software such as Diagnostics Manager can significantly improve the user perception of mobile services and support, grow mobile operator revenues and reduce the costs of supporting both business and consumer customers.

Mobile settings diagnostics

  • View and update service settings
  • View current device settings side-by-side with settings stored on the server
  • Automatically detect and highlight incorrect settings or setting mismatches
  • Send correct service settings to the device OTA

Mobile device vital signs and details

  • Current, detailed information about the device and its state, including device type, data coverage, battery, memory, storage, device status, Bluetooth status, client version and more
  • Current service-status information including coverage, location, network, roaming, etc.
  • History of service status and of commands issued to/from the device

Quote

"Device management will be important to ensure that devices are properly configured, applications are successfully downloaded and that the consumer has a compelling user experience."
Signals Research Group