MFORMATION SERVICE MANAGER for WIMAX

A software solution for remote management of 4G/WiMAX devices and services

WiMAX is one of the primary 4G network technologies, offering a significant upgrade of wireless network capabilities—from improved data throughput to reduced latency, increased capacity and improved spectral efficiency. With these upgrades come significant opportunities. These range from enabling true mobile broadband to supporting broadband and voice services that have traditionally been delivered by wire-line/fixed technologies.

As the service environment becomes more complex, embedding advanced visibility and manageability into devices and services is critical to optimizing new services and delivering a great end-user experience. As WiMAX and other mobile broadband networks are deployed, service providers are finding that they need sophisticated device and service management capabilities to ensure that services and devices are always working and optimized.

MFORMATION SERVICE MANAGER for WiMAX provides OMA-DM-based device management, enabling service providers to manage WiMAX-capable devices and services remotely. Service providers can manage any device that complies with the WiMAX Forum specifications for OTA management using OMA DM, including retail devices. The platform supports service providers operating their own WiMAX network as well as MVNOs using a host network.

Activation, Provisioning and Configuration

  • Support for a variety of OTA activation flows, including real-time, online activation of the device as the user starts using services, as well as offline activation
  • Support for factory-bootstrapped devices and devices requiring OTA bootstrap
  • Provisioning and configuration of device and service settings

Diagnostics

  • > Real-time access to current device metrics and vital signs, including: device make/model, serial number, firmware version, hardware version, software version, etc.
  • Customer-care initiated, real-time problem resolution
  • Advanced diagnostics capabilities based on the WiMAX DRMD (Device Reported Measurements and Diagnostics) standard, to measure network performance, identify coverage gaps, and support end users based on the measured performance and availability of the service

Firmware Management

  • Management of any firmware update package on any device that uses an OMA-DM- standard firmware update mechanism
  • Ability to manage the entire firmware package lifecycle, schedule firmware updates for groups of devices and report on bulk and individual firmware transactions
  • A sophisticated rules engine that enables the system to apply complex logic to upgrades when WiMAX devices are embedded in other devices or upgrades depend on other factors

Security Management

  • Support for device capability control and the blacklisting of unauthorized devices
  • Historical tracking of security operations

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Quote

"Mformation's mobile device management solution will play a pivotal role in helping us deliver a customer experience that is totally seamless and intuitive, driving up the adoption of sophisticated new devices and advanced wireless data services."
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