MformationThe mobile device management software company

Our solutions

Managing mobile devices is a tough and complex job—and it is only getting tougher as ever more sophisticated devices enter the market, more services are created and the range of network options expands from traditional mobile networks to new technologies such as Wi-Fi and WiMAX. The operator must ensure that it can support the widest variety of devices, operating systems and applications, so it can meet the needs of all subscribers. In addition, the operator must manage every device from the instant the subscriber activates it throughout the entire device lifecycle—correctly activating, configuring and provisioning device capabilities and services; diagnosing and solving a wide range of problems; providing the appropriate level of data and device security to each user; upgrading applications and device firmware as needed; delivering a consistently high level of experience and more.

Mformation is the leading provider of solutions that address all the device management needs of mobile operators. MFORMATION SERVICE MANAGER™ is the most comprehensive Mobile Device Management (MDM) software suite available today, seamlessly extending the operator’s control from the network core to the mobile device.

GSM Handset Configuration – With Mformation’s solution, operators can detect and configure all subscriber handsets on their GSM mobile network. Subscribers receive the services they want, while operators benefit from fewer remote management calls and increased services adoption.

CDMA Handset Provisioning – Activating and configuring CDMA handsets is the first step to get a subscriber active. This can be a complicated process, but Mformation’s device management solution, based on the Open Mobile Alliance Data Management (OMA DM) standard, can handle these tasks automatically across tens of millions of subscribers. Customer services work correctly from the start, the handset is always optimized for the latest network conditions and operators can realize their revenue potential.

Application Management – New mobile applications promise to increase ARPU and revenue, but with no application management standards it is difficult for operators to offer a customized, individualized user experience. Mformation’s platform helps ensure adoption of new applications and builds revenue and by streamlining and simplifying application management.

Real-Time Customer Care – As mobile devices become ever more sophisticated, it becomes more difficult and costly to manage the customer experience and diagnose and solve problems. Mformation’s platform reduces these costs and greatly improves customer satisfaction by enabling customer care and IT help desk staff to see and resolve user problems remotely and fix them over the air.

Customer Experience Monitoring – The only way operators can ensure the consistent delivery of the services customers want is to get an end-to-end perspective on the services they receive. By providing this perspective, Mformation enables operators to optimize their services and networks to improve the customer experience.

Enterprise Device Management – Managing and securing devices in the enterprise is a difficult but critical job; CIOs worldwide see the need for device management solutions. Mformation’s enterprise device management solution answers this need, putting enterprises in charge of their mobile environment while helping operators enhance data revenues and strengthen their relationship with key enterprise customers.